Error scenario's
Download dataID | Description | Component | Remote monitoring impact | QCR impact | Technical team impact | Customer impact | First solution |
|---|---|---|---|---|---|---|---|
Gateway PC offline | Gateway PC | Gateway and components only connected to affected gateway are offline (down) – monitoring alert | Manual interaction for every customer | If needed: gateway PC replacement | Cannot enter or leave unless barrier is open | Reboot PC | |
Gateway PC offline | PF Network | Every component in PF offline (down) – monitoring alert | Manual interaction for every customer | If needed: operations to local network component(s) | Cannot enter or leave unless barrier is open | Contact country HQ | |
Gateway PC offline | Switch | Gateway PC monitoring alert (offline | Manual interaction for every customer | Check switch port – replace if necessary | Cannot enter or leave unless barrier is open | Check switch port – replace if necessary | |
System voltage interrupt | Rack | None | None | None | |||
UPS out of power | Rack | Gateway and components only connected to affected gateway are offline (down) | Manual interaction for every customer | Cannot enter or leave unless barrier is open | |||
Incorrect LP scan | ANPR camera | None | Manual interaction for customer | If needed: modify camera configuration | Unable to enter or leave | Check camera configuration and customer license plate if frequent issue | |
Multiple LP country codes identified | ANPR camera | None | Manual interaction for customer | If needed: modify camera configuration | Unable to enter or leave | Check camera configuration and customer license plate if frequent issue | |
Camera online but no incoming scans | ANPR camera - positioning | None | Manual interaction for customer | Re-position camera | Unable to enter or leave | Re-position camera | |
Camera offline | ANPR camera - network | Camera monitoring alert (offline) | Manual interaction for customer | If needed: operations to local network component(s) | Unable to enter or leave | Contact country HQ | |
Camera offline | ANPR camera - power | Camera monitoring alert (offline) | Manual interaction for customer | Check camera power | Unable to enter or leave | Check camera power | |
Camera offline | ANPR camera - hardware | Camera monitoring alert (offline) | Manual interaction for customer | Unable to enter or leave | Contact Survision | ||
Camera SW container offline | ANPR camera – gateway software | Camera monitoring alert (offline) | Manual interaction for customer | Unable to enter or leave | Contact Cegeka | ||
Camera offline | Switch | Camera monitoring alert (offline) | Manual interaction for every customer | Check switch port – replace if necessary | Cannot enter or leave unless barrier is open | Check switch port – replace if necessary | |
Barrier does not open | I/O module – Physical port or physical contact to barrier | Barrier monitoring alert | Customer call – unable to open barrier remotely | Check barrier physical contact and I/O output port | Unable to enter or leave | Check barrier physical contact and I/O output port | |
Barrier does not open – I/O module offline | I/O module – network | Barrier monitoring alert | Customer call – unable to open barrier remotely | If needed: operations to local network component(s) | Unable to enter or leave | Contact country HQ | |
Barrier does not open – I/O SW container offline | I/O module – gateway software | Barrier monitoring alert (offline) | Customer call – unable to open barrier remotely | Unable to enter or leave | Contact Cegeka | ||
Barrier does not open | Switch | Barrier monitoring alert | Manual interaction for every customer | Check switch port – replace if necessary | Cannot enter or leave unless barrier is open | Check switch port – replace if necessary | |
Pinpad offline | Pinpad - network | Pinpad monitoring alert (offline) | Manual interaction for customer if door not opened | If needed: operations to local network component(s) | Unable to enter door unless door open | Contact country HQ | |
Pinpad offline | Pinpad - power | Pinpad monitoring alert (offline) | Manual interaction for customer if door not opened | Check camera power | Unable to enter door unless door open | Check pinpad power | |
Pinpad offline | Pinpad - hardware | Pinpad monitoring alert (offline) | Manual interaction for customer if door not opened | Unable to enter door unless door open | Contact Arclan | ||
Pinpad SW container offline | Pinpad – gateway software | Pinpad monitoring alert (offline) | Manual interaction for customer if door not opened | Unable to enter door unless door open | Contact Cegeka | ||
Pinpad offline | Switch | Pinpad monitoring alert (offline) | Manual interaction for every customer | Check switch port – replace if necessary | Cannot enter or leave unless barrier is open | Check switch port – replace if necessary |